REFUND AND CREDITS POLICY

Vendy Studio

Version 01 (US) - Last updated: 31/07/2026

This policy sets out our refund rules, how credits work, how we handle customer support, and how disputes about payments are handled. It forms part of our Terms of Service.

Summary — our refund policy in three lines. 1. You may cancel any credit pack within 14 days of purchase and get a refund for the credits you have not used (full refund if you used none). 2. Purchased credits never expire. 3. After 14 days, used credits are not refundable, but we may re-credit your account if the service clearly malfunctioned.

1. Customer support

Vendy Studio's customer support is available exclusively by email at contact@vendystudio.fr. We aim to handle requests as soon as possible. We do not operate a telephone helpline.

2. Credits — general principle

Credits give you access to the AI-based image generation service. They give access to a service performed on your request, generation by generation.

Purchased credits do not expire. They remain available in your account for as long as your account exists, with no expiration date, no dormancy fee, no inactivity fee and no maintenance fee of any kind. Promotional credits granted free of charge (welcome, referral, loyalty or goodwill credits) may carry a validity period, which is stated at the time they are granted.

3. Your 14-day right to cancel

United States federal law does not give consumers a general right to cancel an online purchase, and no state law requires us to offer one for a service of this kind. We grant you this right voluntarily, as a contractual commitment, because we would rather you were able to try the Service without risk.

Within 14 days of your purchase, you may cancel on the terms set out in section 7 of the Terms of Service:

Unused credits are removed from your account when the refund is made. Promotional credits granted in connection with the canceled order are also removed.

How to cancel: use the "Withdraw from contract here" link in the website footer, or email us at contact@vendystudio.fr. We refund you within 14 days of being told you are canceling, using the same means of payment you used, at no charge to you.

4. After the 14-day period, or if you are a business customer — our commercial policy

Once the 14-day cancellation period has passed, and for Customers using the Service for business purposes (who do not benefit from the voluntary cancellation right — section 7.5 of the Terms):

• a credit that has been consumed is definitively used and is not refundable;
• an unused credit is not refundable in money, but it stays in your account indefinitely and remains usable at any time.

This is our commercial policy. It does not affect any right you may have under the law of your state that cannot be waived by contract.

5. No refund for subjective dissatisfaction

We do not give a monetary refund based on subjective dissatisfaction with a generated rendering (aesthetic preferences, personal expectations, or results that do not match your taste). Results generated by artificial intelligence involve an element of randomness, and the assessment of a rendering is necessarily subjective.

This does not affect section 6 (goodwill re-credits) or section 7 (technical faults), which is how we handle genuine problems with the Service.

6. Goodwill gestures (re-crediting)

On a commercial basis and without any legal obligation, Vendy Studio may, case by case, grant a goodwill gesture in the form of re-credited credits. A goodwill gesture may be considered where: you have contacted support by email; you provide the generated image concerned; and a clear malfunction of the AI system is established (serious visual error, inconsistent generation, manifestly erroneous result).

The decision whether to grant a goodwill gesture is at Vendy Studio's discretion and does not create an acquired right.

7. Technical faults and unavailability

In the event of a technical malfunction:

• no credit is debited until the image has actually been generated;
• if an image is generated in a corrupted or manifestly erroneous form due to a technical fault, Vendy Studio will, depending on the case, apply an automatic re-credit or a re-credit on request.

8. The "Satisfaction System"

The "Satisfaction System" is an automated analysis mechanism we make available free of charge to improve your experience in the face of technological randomness. It is not a guarantee of result or of conformity.

Image generation by AI relies on probabilistic models and no specific result can be guaranteed. A re-credit awarded via this system (automatically or after manual review) is a discretionary goodwill gesture aimed at compensating for clear dissatisfaction; it is never automatic or compulsory. If an automatic award is refused, you may request a manual review, the outcome of which remains at Vendy Studio's commercial discretion.

9. Preventing abuse, fraud and chargebacks

Vendy Studio may detect and prevent abusive or fraudulent use. The following may constitute abuse (non-exhaustive list): abnormal multiplication of unfounded complaints; repeated attempts to obtain free credits without valid justification; use of the service for improper purposes or purposes contrary to the Terms; and account sharing between several people or entities. In the event of proven or repeated abuse, Vendy Studio may suspend or terminate the account concerned, without refund of remaining credits.

Vendy Studio does not intend to limit the exercise of the cancellation right in any way. However, where the repeated use of this right reveals a manifest misuse of its purpose (successive purchases and cancellations after consuming the Service), Vendy Studio reserves the right, on legitimate grounds, to refuse your future orders and to exclude you from offers reserved for new customers.

Payment disputes (chargebacks). If you have a problem with a charge, please contact us first at contact@vendystudio.fr — in most cases we can resolve it faster than a bank dispute. If you initiate a chargeback, we may temporarily suspend access to the Service while we investigate (checking proof of order and of use). If, after exchanges with you, a dispute proves to be unfounded and abusive (e.g. confirmed use of the Service, no prior attempt at resolution, and repetition), we may terminate the account and refuse future orders. If the dispute is justified, canceled or resolved, we restore access and, where applicable, re-credit the unconsumed credits for the disputed period.

Contacting us first does not affect your right to dispute a charge with your card issuer or bank — under the Fair Credit Billing Act for a credit card, the Electronic Fund Transfer Act for a debit card or bank transfer, or any other applicable law — or to pursue any other remedy available to you.

10. Final provisions

This policy applies together with the Terms of Service. Vendy Studio may amend this policy at any time, the new provisions applying to subsequent purchases. Changes do not apply retrospectively to a refund you are already entitled to.